Patient Privacy Policy & Confidentiality Guarantee

Reproductive healthcare and safe abortion in Nepal are governed by the Safe Motherhood and Reproductive Health Rights Act 2018 (Section 15–19) and the Right to Privacy Act 2018. Under these statutory frameworks, every woman has an inalienable right to receive safe, dignified, and confidential reproductive medical care.

At Khushi Abortion Center, our confidentiality protocol is absolute. We recognize that reproductive decisions are deeply personal:

• No Spousal or Family Notification: We never contact your husband, partner, parents, or relatives under any circumstances unless you specifically instruct us in writing.
• No Third-Party Confirmation: If an outside party calls our clinic asking if a specific individual is present or has had an appointment, our medical staff will neither confirm nor deny any patient presence.
• Neutral Bank & Payment Receipts: Payments made via cash, QR code, or digital bank transfer can be billed under neutral general clinical consultation descriptions without sensitive procedure labels.

Our clinic facility at 99 Shop Building, Kalanki Chowk, Kathmandu is purposefully architected to protect patient anonymity:

• Acoustic Soundproofing: Consultation cabins and examination rooms feature sound-insulated walls and heavy solid-core doors to guarantee complete conversational privacy.
• Private Ultrasound Scanning Cabin: Gestational age evaluations and ectopic pregnancy exclusion scans are conducted in a dedicated private sonography room with certified lady doctors.
• Single-Occupancy Recovery Rooms: Following a gentle Manual Vacuum Aspiration (MVA) suction procedure, you rest in an individual, curtained, or private recovery room with female nurses.
• Alias & Initials Registration: Patients who prefer not to disclose their full legal name during initial check-in may register using preferred initials or an alias.

Patients frequently reach out to our clinic through WhatsApp, BOTIM, and direct phone calls (+977 9866950160). We safeguard these interactions through strict protocols:

• End-to-End Encryption: All WhatsApp and BOTIM messages sent to our verified clinical support desk are protected by end-to-end encryption.
• Periodic Message Purging: Routine digital chat histories, ultrasound photos sent for pre-consultation review, and prescription inquiries are automatically purged from clinical devices.
• Discreet Outgoing Communications: If our medical team calls you for a post-procedure check-up, we will only speak directly with you. If someone else answers, we will not leave sensitive medical voicemails or messages.

As a licensed healthcare provider registered with the Nepal Ministry of Health and Population, Khushi Abortion Center maintains clinical case notes in accordance with national health documentation standards:

• Restricted Doctor Access: Clinical records are stored in secure, encrypted electronic healthcare systems accessible only by licensed attending gynecologists.
• Separation of Identifying Data: Identifiable contact records and clinical procedure logs are compartmentalized to prevent accidental exposure.
• Secure Archive Disposal: Records that exceed statutory retention periods set by Nepal Department of Health Services regulations are shredded and digitally destroyed securely.

Under patient rights charters and privacy standards, you maintain the following entitlements:

1. Right to Review: You may request an in-person review of your ultrasound reports, lab investigations, or clinical summary sheets at any time.
2. Right to Digital Deletion: You may instruct our team to immediately delete any digital communication, WhatsApp conversation, or inquiry record from our clinic mobile devices.
3. Right to Revoke Contact: You may request that our clinic not contact you for follow-up reminders if you prefer complete silence after your procedure.

If you have questions regarding this Privacy Policy or require special privacy arrangements prior to your visit, please contact our Confidentiality Officer: